3. Who pays the shipping charge for returned products?
Shipping charges are not refundable, and a 10% handling charge will be applied on ALL returned merchandise and canceled orders. We offer a 30-day money back guarantee policy, as well as a 12 month warranty against factory defects.

If you wish to return a product you must call or e-mail us to get a Return Authorization
Number first. Please be certain that returned merchandise is in its original condition
as well as in its original carton.

Shipping charges will be deducted from original price on all free shipping items returned.

4. What is the Cost of Shipping ?
A minimum 10USD/15CAD shipping charge is usually required within USA/CANADA. Orders are usually shipped the most cheaply, i.e., via regular postal mail.

Other alternatives such as UPS are also available upon client's request.

5. How long after placing my order with ycyhealth.com will the merchandise ship?
For regular orders, all items in stock will be shipped same day, or next business day immediately after processing.

For out-of-stock items, we will offer the option to either wait a short period until the item is available, to adjust your order. In the event of back orders or adjustments, we will contact you by email or telephone in order to confirm your request.

We want to provide the best service to you before and after the sale. If you need to contact us you may email us at sales@ycyhealth.com or call us at 1-604-685-1871.

6. How do I get a tracking number for my order?
Upon shipment, we will immediately email an invoice with the tracking number to the email address that you provided during the ordering process.

7. If I order more than one product, do I have to pay for shipping on each of the items?
We calculate shipping and handling costs by shipment. Your orders can arrive in one shipment or multiple shipments, depending on your request and the size of the items. Generally, it costs less to have your order sent in one shipment; however, this may cause delays if some products are backordered at the time you order them.

8. Does ycyhealth.com offer international shipping?
We accept orders for delivery worldwide. If you want to place an order outside North America, please check for details about international orders policy .

9. Can you re-route my package?
We cannot re-route any packages once the package is in transit, but we willingly accept adjustments of address information before shipment. If you have an adjustment, please contact us by emaill, telephone or fax as quickly as you can.